I. No Response When Scanning (Unable to Input Normally)
Troubleshooting Steps: 1.On the device's home screen, locate a system-built app such as "Scanner Settings," "Scan Tool," or "Scan Configuration." 2.Click the "Settings" icon or "Basic Settings" button, usually in the top-right corner. 3.Find the configuration item for "Output Method" or "Input Mode." 4.Try setting the output method to:
"Key and Intent Output Simultaneously"
or "Text Field" / "Input Field" mode. 5.If there are options for keyboard type or input method, it is recommended to set them to:
"Text Field"
or "Input Field". 6.Save the settings and test scanning again.
II. Scan is Successful but Does Not Trigger the Next Action (e.g., Auto-Receiving or Shipping)
Possible Cause: The scan does not automatically trigger an Enter/Return key press, so the system does not recognize it as a "complete input."
Troubleshooting Steps:
Similarly, enter the 【Scanner Settings】 or 【Scan Tool】 app.
Find related settings such as "Post-Action," "Terminator," or "Keyboard Mode."
Set the action after scanning to:
"Enter" (Return key)
or select an option that includes the "Carriage Return (CR)" character.